We are often asked why Ardens referral letters are saved in the ‘Communications & Letters’  node and not in the 'Referrals' node on the clinical tree.


Hospital Referrals & Other eRS Referrals

As per National Targets, all 2ww, rapid access and routine hospital referrals should go via eRS (Choose & Book).

  • These should all be done just as a 'Letter' which is stored in the 'Communications & Letters' node. When the eRS referral is then done on SystmOne, the letter should then be attached to the eRS (Choose & Book) referral. This then results in the referral and letter ending in the 'Referrals' node.


Community & Other Referrals

These do not always need to be done on eRS.

  • If we have created a CCG Address book for you (from a CCG Reporting Unit), we can link these up as a 'Word Referral Letter' so that they appear in the 'Referrals' node automatically.
  • If there is no CCG Address book, it is not possible to fully configure a 'Word Referral' from a template and they are therefore created them as normal 'Letters' and are saved in the 'Communications & Letters' node. If you would like us to set-up an CCG address book for you, please just contact us.