We always try and ensure that our Face-to-Face training sessions are specific for each role. The following is what find works best as a suggested schedule. Please click the group names for a summary of what is covered in each of these sessions;


10:30 – 11:30 – Reception and Admin Team
11:30 – 12:30 – Nurses and HCAs
12:30 – 13:30 – GPs and ANPs
13:30 – 14:30 – Practice Manager and Data Quality Team 


We recommend that you appoint an Ardens super-user for your Practice. This person should sit in on all of the training sessions so that information can be cascaded down to any new staff or anyone who isn't able to attend the training.


The training will cover key features for each group. It is ultimately the responsibility of each Practice to decide which features are to be used by each team after the training. This is usually discussed at a Practice meeting after the training session has taken place and is a key reason why appointing a super-user is essential.


Please have a computer with SystmOne installed in the room that you would like the training to take place in, along with a projector or large TV if you wish to use one.


For further information and to book a training session, please see here.