We always try and ensure that our Face-Face training sessions are tailored to your staff and their specific needs. The following is an outline of what we can cover during our sessions. For further information and to book a training session, please see here.


Reception & Admin
Reception & Admin: Who see's what, lab results, patient registration
Accessible Information: Communication Needs
End of Life: Death Documentation
Secretaries: Document Processing, Referrals
Managers & IT
QOF & Enhanced Services: QOF Health Check, Contracts
Report: Reporting
Meetings: Meetings
Nurses & HCAs
Treatment Room: Phlebotomy, Urinalysis, Wound Management, PSDs / Vitamin B12
Immunisations: Childhood Immunisations, Travel Immunisations
Health Checks: NHS Health Checks
Long Term Conditions: Asthma, Diabetes
GPs & ANPs - Beginners
General Consultations: Triage (breast lump, tonsillitis, back pain)
Referrals: Referrals
Procedures: Minor Surgery, Injections
End of Life: Palliative Care, Death Documentation
GPs & ANPs - Advanced
General Consultations: Paediatrics (missed appointment, safeguarding, wheeze, UTI)
Procedures: Implants
Other: Cancer Care
Results: Abnormal LFTs
Prescribing: Drug Optimisation, High Risk Drug Monitoring